Optimised workforce connectivity for contact centres
nimbus connect is the patent protected Workforce Mangement solution that easily and compliantly schedules and forecasts contact centre agent demand. For tomorrow’s best customer service, today.
nimbus connect integrates cloud-based Softphone technology with local, offshore, and remote contact centers worldwide. Its unique Patented Access Control (PAC) ensures wage compliance and system security by linking SoftPhone log on and off to the nimbus dashboard.
- Track agent’s actual log on and off times and hours worked
- Reduce inadvertent underpayments of wages
- Adhere to awards and enterprise agreements around shift times
- Comply with Australia’s highly complex workforce regulations
- Link payroll platform to the agent softphone phone
The patent forms the Intellectual Property basis of compliance in the nimbus connect solution and will help organisations gain unprecedented insight into commercially vital workforce environments that impact their compliance.
Our unique patent protected solution enables clients to access tomorrow’s technology, today.
Gain unparalleled insights into workforce operations impacting compliance. Explore the full set of nimbus connect features.
Ensure adherence to awards, agreements and regulations to safeguard the business.
Efficiently and equitably allocate, predict and forecast shift demand and service volumes.
Use AI-built smart technology to optimise shift plans, ensure optimal staff coverage and keep wage costs within budget.
Data-driven reporting and insights in real-time improves business intelligence.
Expertise was evident in their understanding of the environment we operated in and were always willing to respectfully challenge us as the client on ways to improve the way we operate.”
Andrew Della Posta
Project Manager
