Enabling quality service for contact centres
Leveraging AI automation, give agents real-time feedback for timely and improved performance. Get the benefits from seamlessly integrated interaction recordings to understand service delivery across the contact centre.
Gain data insights in real-time and be confident agents get the feedback they need to optimally support customers
Ensure compliance by controlling agent shift start and end times.
Realise a skilled and engaged workforce and win the customer service game.
Patent-protected system access ensures organisations meet their wage compliance and system security by controlling agent shift logging via seamless ACD/Softphone integration to their work environment, based on schedule and location data.
Boost customer service delivery and up skill agents for long-lasting business optimisation.
A secure platform to build Service Scorecards to assess calls for quality, compliance, and accuracy – enabling operations to improve the customer and agent experience with smart future interactions.
A secure platform to build Service Scorecards to assess calls for quality, compliance, and accuracy – enabling operations to improve the customer and agent experience with smart future interactions.
Be proactive and see the full picture of contact centre service delivery with call and screen recording. Gain better insights of interactions, filtered through a customised portal for quick uptake and workflow.
nimbus utilises ACD/Softphone functionality to instantly review call activity and data collection for forecasting, trigger events, and agent upskilling.
