Customer success journeys
At nimbus, we are dedicated to empowering organisations to thrive and grow. For over 25 years, our commitment to technology innovation and service excellence has driven the success of our business software solutions, enabling organisations to focus on what truly matters.
Cash Converters deployed an Australian-built Workforce Management platform for 750 scheduled staff across 80 corporate stores to align with a technology-based strategic growth plan. Lasting benefits for employees and management and ensures staff data remains in Australia.
Optimising compliance and elevating productivity for every team with a secure Workforce Management platform.
Cash Converters deployed an Australian-built Workforce Management platform for 750 scheduled staff across 80 corporate stores to align with a technology-based strategic growth plan. Lasting benefits for employees and management and ensures staff data remains in Australia.
Lighting the way for optimised workforce connection and business outcomes.
Beacon Lighting has deployed the nimbus time2work solution to help achieve significant operational efficiencies in team member scheduling while improving customer service, despite the disruption of COVID-19.
Enhancing business continuity plans for critical emergency services.
Queensland Emergency Services are equipped with supporting one of the largest emergency jurisdictions in Australia. With Telstra BRS+, powered by nimbus, the link between support and service staff is now facilitated with the effective use of AI technology, enhancing the end-to-end process delivery of communication.
Automated and compliant staff coverage to protect public safety management.
With the task to optimally manage COVID-19 quarantine services for the Victorian community, COVID-19 Quarantine Victoria (CQV) looked to solve its staff management activations with smart and secure solutions.
Efficient staff scheduling framework to ensure safety and security for prison transport services.
Serco Group has extended its deployment of its contract with nimbus time2work to provide enhanced scheduling and mobility capabilities for the Prisoner Escort and Custody Services (PECS) contract across the South of England region.
Seamless business continuity during modernisation of communications architecture.
nimbus Hub is assisting one of Australia’s longest running and more traditional automotive clubs maintain business continuity and customer connectivity during a strategic migration of its communications platform to IP Telephony.
Robust business continuity and disaster recovery solution.
nimbus hub helps an iconic stadium and events customer to meet its business continuity needs through call forwarding capabilities and significantly improve how it deploys resources, and accounts for its vital assets, particularly for managing large sporting and music events.
Workplace fatigue management innovation for national rail freight operator.
nimbus time2work workforce scheduling solution integrates the InterDynamics ‘FAID’ application so this national rail freight organisation can predict and manage potentially deadly worker fatigue.
Reaching new heights in frontline workforce operations.
Supplying best-in-class Workforce Management to more than 1,000 frontline customer service staff at Dubai International Airport; enhanced connection and automation through the nimbus mobile app.
Igniting improved scheduling capabilities with Workforce Management & facial recognition solutions.
nimbus time2work Workforce Management solution integrated with NoahFace facial recognition software enables BINGO Industries to better schedule staff and have a complete overview of every layer of their business.
Reducing off-air time for critical healthcare connectivity.
St John of God Health Care deployed a nimbus resumption service to establish robust and automated call forwarding measures for business continuity; mitigated risks associated with off-air time and ensured connection with their community during planned and unplanned network outages.
The journey to an optimised, connected, and compliant contact centre.
Bendigo and Adelaide Bank is an Australian community-based retail bank providing a range of banking and financial products and services to retail customers and small to medium sized business.
Large regionally-based life insurance organisation.
Led by DXC technology and integrated with AWS, nimbus connect provided a regionally-based life insurance organisation with cloud-first Workforce Management to maximise the utilisation of workforce agents while maintaining the highest quality customer experience.
Transforming the contact centre customer and employee experience.
nimbus connect, in partnership with DXC Technology and Amazon Web Services, has transformed agent empowerment possibilities and enabled optimised workforce connectivity for BOC Gas.
Building optimised workforce foundations to support a charitable organisation.
nimbus has assisted Starlight to standardise and simplify the rostering of hospital based team members, enabling the organisation to manage its resources more effectively and spend less time on administration.
The journey to an optimised, connected, and compliant contact centre.
Bendigo and Adelaide Bank is an Australian community-based retail bank providing a range of banking and financial products and services to retail customers and small to medium sized business.
Reducing off-air time for critical healthcare connectivity.
St John of God Health Care deployed a nimbus resumption service to establish robust and automated call forwarding measures for business continuity; mitigated risks associated with off-air time and ensured connection with their community during planned and unplanned network outages.
Building optimised workforce foundations to support a charitable organisation.
nimbus has assisted Starlight to standardise and simplify the rostering of hospital based team members, enabling the organisation to manage its resources more effectively and spend less time on administration.
Optimising compliance and elevating productivity for every team with a secure Workforce Management platform.
Cash Converters deployed an Australian-built Workforce Management platform for 750 scheduled staff across 80 corporate stores to align with a technology-based strategic growth plan. Lasting benefits for employees and management and ensures staff data remains in Australia.
Enhancing business continuity plans for critical emergency services.
Queensland Emergency Services are equipped with supporting one of the largest emergency jurisdictions in Australia. With Telstra BRS+, powered by nimbus, the link between support and service staff is now facilitated with the effective use of AI technology, enhancing the end-to-end process delivery of communication.
Lighting the way for optimised workforce connection and business outcomes.
Beacon Lighting has deployed the nimbus time2work solution to help achieve significant operational efficiencies in team member scheduling while improving customer service, despite the disruption of COVID-19.
Large regionally-based life insurance organisation.
Led by DXC technology and integrated with AWS, nimbus connect provided a regionally-based life insurance organisation with cloud-first Workforce Management to maximise the utilisation of workforce agents while maintaining the highest quality customer experience.
Workplace fatigue management innovation for national rail freight operator.
nimbus time2work workforce scheduling solution integrates the InterDynamics ‘FAID’ application so this national rail freight organisation can predict and manage potentially deadly worker fatigue.
Transforming the contact centre customer and employee experience.
nimbus connect, in partnership with DXC Technology and Amazon Web Services, has transformed agent empowerment possibilities and enabled optimised workforce connectivity for BOC Gas.
Igniting improved scheduling capabilities with Workforce Management & facial recognition solutions.
nimbus time2work Workforce Management solution integrated with NoahFace facial recognition software enables BINGO Industries to better schedule staff and have a complete overview of every layer of their business.
Automated and compliant staff coverage to protect public safety management.
With the task to optimally manage COVID-19 quarantine services for the Victorian community, COVID-19 Quarantine Victoria (CQV) looked to solve its staff management activations with smart and secure solutions.
Seamless business continuity during modernisation of communications architecture.
nimbus hub is assisting one of Australia’s longest running and more traditional automotive clubs maintain business continuity and customer connectivity during a strategic migration of its communications platform to IP Telephony.
Robust business continuity and disaster recovery solution.
nimbus hub helps an iconic stadium and events customer to meet its business continuity needs through call forwarding capabilities and significantly improve how it deploys resources, and accounts for its vital assets, particularly for managing large sporting and music events.
Efficient staff scheduling framework to ensure safety and security for prison transport services.
Serco Group has extended its deployment of its contract with nimbus time2work to provide enhanced scheduling and mobility capabilities for the Prisoner Escort and Custody Services (PECS) contract across the South of England region.
Reaching new heights in frontline workforce operations.
Supplying best-in-class Workforce Management to more than 1,000 frontline customer service staff at Dubai International Airport; enhanced connection and automation through the nimbus mobile app.
