Efficient staff scheduling framework to ensure safety and security for prison transport services.
Serco Group has extended its deployment of its contract with nimbus Time2Work to provide enhanced scheduling and mobility capabilities for the Prisoner Escort and Custody Services (PECS) contract across the South of England region. The total estimated value of the PECS contract Serco has with the UK Ministry of Justice is approximately £800m over a ten-year term.
Challenge
- Real-time capture of vital scheduling data to understand the operational model at any given time.
- An integrated and secure platform which is built to manage business and Time & Attendance (clocking) thresholds to realise an automated and intelligent scheduling framework.
- Employee workforce connection via an app to assist in interaction between management and staff, relieving manual communication and enabling a real-time connection to the working environment.
Solution
- Centralised visibility and control over how staff are scheduled, ensuring the most skilled people are working at times when they are needed most.
- Reduction in the need for manual admin tasks, with auto-approval of shifts, and the automation of on-the-day dynamic changes to staffing levels.
- Real-time interaction between managers and staff via the nimbus mobile application.
Results
- Modern technology platform to manage all scheduling interactions, with an in-depth view of the entire workforce operation.
- WFM technology means automated processes are implemented, giving time back to higher value tasks for managers, and operational staff.
- Project success further strengthens the partnership between Serco and nimbus, providing best-in-class services to clients.