Seamless business continuity during modernisation of communications architecture.
nimbus Hub is assisting one of Australia’s longest running and more traditional automotive clubs maintain business continuity and customer connectivity during a strategic migration of its communications platform to IP Telephony.
Challenge
- Provide business continuity during migration to a cloud-based Microsoft Telephony Solution from an outdated legacy PABX solution.
- Support a strategic focus on modernising communications architecture while minimising disruption and cost.
- Create a simple, self-controlled solution to complete phone number migration to IP Telephony without losing the calling party’s CLI, consuming local trunk capacity.
- Retain as many key contact phone numbers as possible to avoid member and business partner confusion; reputation damage.
- Avoid issue of phone number range misalignment, whereby some numbers could not be migrated to the new platform without impacting staff at other locations.
Solution
- Integrated call forwarding/call management solution from nimbus Hub, in conjunction with the customer’s Session Initiation Protocol and telecommunications partner, Telstra.
- Web-based portal enables simple, scalable management of ad hoc call forwarding of individual telephone numbers and other functions.
- Enables unprecedented ability to create and manage call forwarding destinations, including storage in advance of forwarding and instant activation.
Results
- Migration of all services off the existing number ranges (at the carrier level) to the new platform.
- Seamlessly achieves business continuity with minimum disruption to communications.
- Retains key telephone numbers for their original users.
- Supports partial completion of the migration to a Microsoft Platform without interruption to their existing operation and no disruption to their clients or business partners.