Optimising compliance and elevating productivity for every team with a secure Workforce Management platform.
Cash Converters deployed an Australian-built Workforce Management platform for 750 scheduled staff across 80 corporate stores to align with a technology-based strategic growth plan. Lasting benefits for employees and management and ensures staff data remains in Australia.
Challenge
- Transition from an end-of-life legacy system to a digital Workforce Optimisation platform
- Separate systems limited the visibility of data, posing a productivity and compliance risk
- Lack of shift clocking functionality
- Lack of contextual data/reporting how the business functioned and where costs are associated
- Investment towards a technology-centric organisation, using systems to assist in growth
Solution
- All data hosted in Australian data centres
- Top of mind security with Single Sign-on (SSO) access protection
- Cross-functional scheduling so that staff are always available to service customers
- 750 employees connected to work via the nimbus Employee App
- Dashboards for management to easily understand operational compliance signals and take action instantly
Results
- 91% of shifts are auto-allocated based on stringent compliance protocols and business requirements
- Transformed how overtime is calculated and paid = proactive compliance
- Reduction in process and management overhead costs
- Seamless payroll integration provides trust to management that work time and compliance data is correct, and reduces the need for any manual intervention or adjustments throughout the payroll pro trust
- Continued and consistent review of how the solution is used highlighted the need for a custom report to identify overtime, helping to increase operational wins
- Aligning with Cash Converters’ strategic operational plan to grow its store network with the help of intelligent and easy-to-use technology